Processing Time
✔ Preparation times vary depending on the product and selected variant
✔ Most products are prepared within 1–3 business days
✔ Resin POP figures typically require 3–10 business days for production and preparation
✔ Resin statues and highly detailed collectibles may require several weeks depending on size, complexity, and finishing requirements
✔ Custom-made and hand-painted items may require additional preparation time
✔ Orders are processed Monday through Friday (excluding holidays)
Free Shipping Conditions
* Free Shipping Conditions
✔ Free shipping is available for orders over €65 within France
✔ Free shipping is available for orders over €150 within Europe
✔ These free shipping offers apply to most products in our store.
* Please note: Due to their size, weight, and special packaging requirements, large resin statues and oversized resin items are excluded from free shipping promotions, even when the order total exceeds the free shipping threshold.
We reserve the right to contact customers if additional shipping charges are required for exceptionally large or heavy custom orders.
Processing Time
✔ Preparation times vary depending on the product and selected variant
✔ Most products are prepared within 1–3 business days
✔ Resin POP figures typically require 3–10 business days for production and preparation
✔ Resin statues and highly detailed collectibles may require several weeks depending on size, complexity, and finishing requirements
✔ Custom-made and hand-painted items may require additional preparation time
✔ Orders are processed Monday through Friday (excluding holidays)
Packaging
✔ Every item is carefully inspected before shipping.
✔ Products are securely packaged to minimize the risk of damage during transit.
✔ Protective packaging materials are used to ensure safe delivery.
✔ Handmade collectibles receive extra protection during packaging.
Returns & Refund Policy
At ShinobiLab, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
Return Eligibility
✔ Returns must be requested within 14 days of receiving the order
✔ Items must be returned in their original condition and packaging
✔ The customer is responsible for all return shipping costs
✔ We recommend using a tracked shipping service, as we cannot be held responsible for lost return shipments
Return Inspection
✔ Once the returned item has been received, it will be carefully inspected
✔ If the product is received in its original condition and shows no signs of damage, misuse, modification, or excessive wear, the return will be approved
✔ Refunds will only be processed after the returned item has been received and inspected
✔ If the returned item is damaged, incomplete, altered, or not in its original condition, the return request may be refused
Refund Process
✔ Approved refunds will be issued to the original payment method used for the purchase
✔ Processing times may vary depending on the payment provider
✔ Original shipping costs are non-refundable unless required by applicable law
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and provide:
✔ Your order number
✔ Photos of the item
✔ Photos of the packaging
We will review the issue and work with you to find a suitable solution.
Custom and Personalized Items
✔ Custom-made, personalized, hand-painted, or made-to-order products may not be eligible for return unless they arrive damaged or defective
Contact Us
For any questions regarding returns or refunds, please contact us at: